Last updated: 9 October 2025

This Refund Policy explains when and how refunds are offered for purchases made on Upskillbridge.net operated by Upskillbridge Learning LLC. Because our products are digital courses delivered by streaming and downloadable files, we apply specific eligibility rules to prevent misuse while staying fair to learners.

Questions? Email [email protected].

1) Standard refund window

You can request a refund within 14 days of purchase if both conditions below are met:

1. You have not downloaded any course files (including ZIPs, PDFs, code assets).
   
   
2. You have not viewed more than 20% of the course content (based on Upskillbridge’s progress metrics).
   
   

If these conditions are met, we will approve a refund to your original payment method.

2) When refunds are not available

We do not issue refunds:

• After 14 days from purchase.
  
  
• If any file was downloaded or more than 20% of the course was viewed.
  
  
• After a certificate of completion has been issued.
  
  
• For sale items, bundles, discounted packs, or team/bulk licenses.
  
  
• For gift cards or vouchers.
  
  
• For price drops or promotions that occur after your purchase.
  
  
• Where we detect abuse or fraudulent activity (for example, heavy consumption followed by a refund request).
  
  

3) EU/UK consumers — Right of withdrawal for digital content

If you are located in the EU or UK, the law provides a 14-day withdrawal period for online purchases. For digital content, this right ends once we begin supplying the content with your express consent and your acknowledgment that you lose the withdrawal right. At checkout we request this consent before enabling immediate access.

• If you do not consent to immediate access, tell us at checkout. We can delay access until the 14 days expire or cancel your order.
  
  
• If you already consented and access began, the standard eligibility rules in Sections 1–2 apply.
  
  

You may exercise your statutory rights by emailing [email protected] and stating that you wish to withdraw from the contract within 14 days. Include your order number and the course name.

4) Pre-orders and unreleased courses

For pre-orders, you may cancel for a full refund any time before access is granted. Once access begins, the rules in Sections 1–2 apply.

5) Technical issues

If you experience a technical problem that prevents you from accessing the course:

1. Email [email protected] with your order number, course name, and a description (device, OS, browser, screenshots if possible).
   
   
2. We’ll work with you to resolve it.
   
   
3. If we cannot restore access within a reasonable time, we will issue a refund even if the standard conditions are not met.
   
   

6) Duplicate purchases and accidental orders

If you accidentally purchased the same course twice or made a clear duplicate order, contact [email protected]. Duplicate transactions are refunded in full to the original payment method.

7) How to request a refund

Email [email protected] with subject “Refund Request – [Order #]” and include:

• Your full name and the email used at checkout
  
  
• Order number and course name
  
  
• Reason for the request
  
  
• Confirmation that you have not downloaded files and have not viewed more than 20% of the course (unless you are making a technical-issue claim)
  
  

We typically reply within 2–3 business days.

8) How refunds are processed

• Refunds go to the original payment method only.
  
  
• Once approved, we initiate the refund within 3 business days. Your bank or card issuer may take 5–10 business days to post it.
  
  
• If your purchase involved currency conversion, your bank’s exchange rate and fees may result in a difference between the amount paid and the amount credited. We cannot control third-party conversion costs.
  
  
• We do not provide cash refunds, checks, or refunds to a different card or wallet.
  
  

9) Course updates, replacements, and retirements

We continually update courses. If we discontinue a course within 90 days of your purchase and you have consumed 20% or less, we may, at our discretion, offer a refund.

10) Chargebacks

Please contact [email protected] before initiating a chargeback—we resolve most issues quickly. Unfounded or abusive chargebacks may lead to account suspension.

11) Contact

Upskillbridge Learning LLC
Attn: Patricia Amedee
4401 Waldeck Street, Grapevine, TX 76051, USA
Support: [email protected]
Legal: [email protected]
Phone: +99 (0) 101 0000 888

This policy applies only to purchases made directly on Upskillbridge.net. If you bought a Upskillbridge course through a third-party marketplace, their refund rules apply. This document is for general information and does not waive any rights available to you under applicable law.