This comprehensive course covers the basics of IT Service Management (ITSM) and IT Governance, offering learners a deep dive into their principles and real-world applications. Through engaging lectures and practical exercises, students will learn how to manage, strategize, and align IT services with business goals. Key features of this course include understanding the role of ITSM and IT Governance in organizations, and developing essential skills for effective IT service delivery. By the end of this course, students will be well-equipped to improve the efficiency, effectiveness, and productivity of IT services in any organization.