Last updated: 9 October 2025

This Privacy Policy explains how Upskillbridge Learning LLC collects, uses, shares, and protects personal data when you visit Upskillbridge.net  create an account, purchase or access courses, or otherwise interact with our services. By using the Services, you acknowledge this Policy and our Cookie Policy.

Data controller: Upskillbridge Learning LLC, Attn: Patricia Amedee, 4401 Waldeck Street, Grapevine, TX 76051, USA
Privacy contact: [email protected]

1) What we collect

We collect information directly from you, automatically through your device, and from service providers.

Information you provide

• Account details: name, email, password, country/region.
  
  
• Purchases: billing name, address, transaction ID (payment card data is handled by our payment processors; we do not store full card numbers).
  
  
• Learning activity: course enrollments, progress, quiz results, certificates, notes, support requests.
  
  
• Communications: emails, chat messages, reviews/ratings, forms.
  
  
• Team/Bulk licensing (if applicable): organization name, assigned seats and administrators.
  
  

Information collected automatically

• Device/usage data: IP address, device type, browser, OS, pages viewed, time on page, referring URLs, language, approximate location (city/country), error logs.
  
  
• Cookies and similar technologies: for authentication, preferences, analytics, and (where enabled) marketing. See our Cookie Policy for details and choices.
  
  

Information from third parties

• Payment processors (e.g., Stripe, PayPal): payment status, last 4 digits, card brand, transaction ID.
  
  
• Authentication/Single Sign-On (if enabled): account identifiers and profile basics.
  
  
• Analytics and crash reporting: aggregated usage metrics.
  
  

We do not intentionally collect sensitive personal information (e.g., health, biometric, precise geolocation). Please do not submit such data.

2) How we use your data (purposes & legal bases)

We use personal data to:

1. Provide the Services (create accounts, deliver courses, maintain your learning history, issue certificates).
   
   
   • Legal bases (EEA/UK): contract performance; legitimate interests.
     
     
2. Process payments and orders, prevent fraud, and provide invoices/receipts.
   
   
   • Legal bases: contract performance; legal obligations; legitimate interests.
     
     
3. Support and communicate (send confirmations, respond to support, service notices).
   
   
   • Legal bases: contract performance; legitimate interests.
     
     
4. Improve our content and platform (analytics, debugging, research, new features).
   
   
   • Legal bases: legitimate interests; consent where required for cookies.
     
     
5. Send marketing about new courses, offers, and updates (you can unsubscribe anytime).
   
   
   • Legal bases: consent (EEA/UK) or legitimate interests as permitted.
     
     
6. Comply with law (tax/audit, record-keeping, enforcement of terms).
   
   
   • Legal bases: legal obligations; legitimate interests.
     
     

You can withdraw consent at any time where consent is the legal basis.

3) How we share information

We do not sell personal data for money. We share data only as needed to run the Services:

• Service providers (processors): hosting/CDN, learning platform, email delivery, analytics, customer support, payment processing (e.g., Stripe, PayPal).
  
  
• Business operations: professional advisors, auditors, insurers, and in connection with a merger, acquisition, or sale of assets.
  
  
• Legal and safety: to comply with law, enforce our Terms, or protect rights, property, and safety.
  
  
• Team accounts: if your access is provided by an organization, limited account/usage data may be visible to its administrators for seat management.
  
  

Where California law treats some advertising/analytics cookies as “sharing,” you may opt out via our cookie banner and Do Not Sell or Share My Personal Information link (see Section 10).

4) International transfers

We are based in the United States. If we transfer personal data from the EEA/UK/Switzerland to countries without an adequacy decision, we rely on Standard Contractual Clauses and implement additional safeguards where appropriate.

5) Data retention

We retain personal data only as long as necessary for the purposes above:

• Account and learning records: while your account is active and up to 3 years after last activity.
  
  
• Transaction records and invoices: 7 years (tax/audit).
  
  
• Support tickets and communications: 2 years after resolution.
  
  
• Web logs and security logs: 30–180 days, unless needed longer for security or investigations.
  When no longer needed, data is securely deleted or anonymized.
  
  

6) Security

We use administrative, technical, and physical safeguards designed to protect personal data (encryption in transit, access controls, monitoring, backups). No system is 100% secure; please keep your password confidential and enable available security features.

7) Children’s privacy

The Services are not intended for children under 16. We do not knowingly collect data from children. If you believe a child has provided data, contact [email protected] to request deletion.

8) Your rights

EEA/UK/Swiss residents have the right to request:

• Access to your data and a copy (data portability in certain cases).
  
  
• Correction of inaccurate data.
  
  
• Deletion of your data (subject to legal retention).
  
  
• Restriction or objection to processing based on legitimate interests.
  
  
• Withdrawal of consent where processing relies on consent.
  
  

California residents (CPRA) may:

• Request to know categories and specific pieces of personal information collected.
  
  
• Request deletion and correction.
  
  
• Opt out of “sale” or “sharing” (for cross-context behavioral advertising).
  
  
• Limit use/disclosure of sensitive personal information (we do not use sensitive PI to infer characteristics).
  
  
• Be free from discrimination for exercising your rights.
  
  

How to exercise rights: email [email protected] with your request. We may verify your identity and respond within the timeframes required by law. Authorized agents may act for California residents with valid authorization.

9) Marketing choices

You can opt out of marketing emails anytime by clicking Unsubscribe in our messages or emailing [email protected]. We may still send transactional or service notices (e.g., purchase confirmations, policy updates).

10) Cookies, analytics & “Do Not Sell or Share”

We use cookies and similar technologies for authentication, preferences, analytics, and—where enabled—marketing/advertising.

• Manage preferences via our cookie banner and your browser settings.
  
  
• Some analytics/advertising tools may be considered “sharing” under California law. To opt out, use the banner controls and our Do Not Sell or Share My Personal Information link at /do-not-sell-or-share.
  
  
• For more details, see our Cookie Policy.
  
  

11) Third-party links

Our Services may link to third-party websites or tools. Their privacy practices govern those sites; we are not responsible for them.

12) Automated decision-making

We do not use automated decision-making that produces legal or similarly significant effects on you.

13) Changes to this Policy

We may update this Policy from time to time. Changes will be posted here with an updated “Last updated” date and, when appropriate, we’ll notify you by email or site banner. Continued use of the Services after changes means you accept the updated Policy.

14) Contact & complaints

Upskillbridge Learning LLC
Attn: Patricia Amedee
4401 Waldeck Street, Grapevine, TX 76051, USA
Email: [email protected]

If you are in the EEA/UK, you also have the right to lodge a complaint with your local data protection authority.